This is the first and one of the most valuable steps in the process. It is our first connection where we get to know each other, the vision and the expectations of the client. It is the point where we constantly ask questions and thoroughly discuss every bit of the project.
After the initial brief, it is time for brainstorming. We proceed right away with the concept research and start designing draft sketches of the fountain. We examine all possible forms, scales and effects of water. This is the time when the most incredible ideas pop up – numerous designs and alternatives end up on the table.
Once the design of the fountain starts to take form, the digital artists kick in and a detailed visualization of the fountain is created. With the aid of the latest 3D technologies and fluid simulation software, we create stunningly realistic images and movies of the fountain and the surrounding area. At this point, the client can see their fountain. Final adjustments are also made, so the design meets the exact requirements of the client.
A detailed proposal and a thorough presentation with images, videos and lots of information is prepared and sent or presented in person to the client. Areas of responsibility are also clarified in this step.
Once the fountain design is confirmed, the engineers start creating mechanical drawings of the entire fountain infrastructure and fountain system with nozzles’, lights’, pumps’, cables’ and automation devices’ arrangement, pump room specs etc. Also the electrical drawings are prepared.
The manufacturing process has already started. The entire production line, all the cutting-edge equipment like Laser cutters, CNC machines etc. start working non-stop to finish the order as fast as possible, some times earlier than the agreed delivery time.
Before packaging, every component of the fountain is strictly examined and tested to pass our ISO 9001 certified Quality Management System. Then everything is packed safely and neatly in boxes and loaded for shipment. Now it’s a matter of time for the new fountain to arrive at the site. Sometimes, it can be the next day.
Even though our products are remarkably easy to install, if installation is asked by the client, our experienced installation & commission teams prepare their luggage and installation gear and fly to the site. They install the entire fountain system, the lights and the control system in the most professional way, keeping always in mind the ease of maintenance and most primarily the safety of the fountain. The supervisors make sure that everything is installed properly, every water stream is fine-tuned, every light points correctly at the streams and all the little details that matter the most. If it is a dancing fountain the choreographies now run for testing and fine-tuning purposes. Nobody leaves the site until the fountain operates as designed and the client is satisfied.
Our after sales support is renowned for our quick response to any incident. If a problem appears, we ‘ll help you fix it as soon as possible. And if for any reason, there is problematic equipment due to production error, the part is replaced right away – no questions asked.